Glossary

Application

Application program for the solution of certain tasks and for providing documents.

Back-Office

It defines corporate divisions and processes (internal an external) for the execution of the operational achievement potential of work procedures like storage, production, purchasing and finances.

Business-to-Business

Transactions, with which goods or achievements of a commercial offerer are sold to commercial customers.

Business-to-Consumer

Transactions, with which goods and achievements of an offerer are sold to private customers.

Consulting

Advisory activities and programming services, which stand in connection with applications.

Converged Networking

It defines the transaction and conflation of data and voice communication on the same platform.

Corporate Networks

Corporation-wide internal network

Cross-Selling

The individual corporate divisions have the possibility of making an entire offer in order to strengthen their sales activities.

Customer Relationship Management (CRM)

Automated, integrates and improves the relations with the customers. Central CRM functions are for example selling and service over the Internet field service and internetable applications of customer services.

eBusiness

eBusiness is a continuous process which inserts the newest developments of the Internet technology in order to increase the efficiency of an enterprise. Therefore value chains between different enterprises as well as between customers and enterprises are linked,in order to improve the service to open new channels of distribution and reduce costs.

eBusiness enabling

Beneath this one understands the transmission of business processes by using existing IT infrastructures into the Internet.

Electronic Commerce ( e-Commerce)

eCommerce or electronic trade makes the tranaction of the electronic course of business via extra- or Internet possible. the incomming of the incoming orders activates a Workflow process, by which customer orders passed on electronically to the places involved in the enterprise. Also the electronic documentation and archiving of business processes takes place there. Part of the eCommerce are web-stores that means virtual or electronically produced sales rooms where customers by selecting a certain website were introduced to internet good which can be ordered and paid onIine.

E-Mail

Electronic data exchange, usually messages

Enterprise Resource Management (ERP)

Beneath this one understands the corporation-wide computerised capture, control and analysis of enterprise data.(merchandise management)

Extranet

By Extranet one understands a closed network which is based on Internet technology of enterprises which is not only authorized for internal user groups (cp. intranet) but also external participants as for example dealers and suppliers.

Front Office

Designates all achievements and process to the customer arranged outward.

Hosting

Webhosting, is often only called "Hosting" in the IT jargon and means accommodation about web pages on a server of a Providers attached to the Internet. The Webhoster allocates thereby as person providing a service storage location available on a server, which can be rented by an internet user.The user has then the possibility of putting down files like its homepage or also pictures on its Webspace.

Internet

Worldwide network of computers on basis of the IP without central network management.

Internet Protokoll (IP)

Protocol represents agreements about behaviour, data formats and their kind of transmission. The use of this coherent protocol permits the coorperation of different software programs in the context of webbased systems like the Internet.

Intranet

An internal network based on InterNet technology, which serves communication within an enterprise. Intranets have usually more fastidious and more complex safety infrastructures.

IT

Abbreviation for information technology

Modules

Program applications, which are also independently applicable for itself.

Multimedia

Multimedia is the integration of independent information which is optionally accessible for the user in at least a continuous and an intermittent medium digitally coded.

Online Shop

see also webstore

Outsourcing

Relocation of extraneous business processes on spezialized enterprises to the improvement of profitability or the risk position.

Parameter

The parameter setting constitutes technical conditions for the remote data transmission.

Pixel

The smallest unit of a digital picture, one color point.

Portal

Website, which makes possible a simple and comfortable further navigation by the Internet or a subarea.

Product Life Cycle Management

Product Life Cycle Management gathers the administration of product data and product informations.

Release

Release constitutes the delivery of a new version of a new software in order to fulfill the latest changes and the new developments in technological and economical area.

Reseller

Reseller means retailer. The term is used in the Internet and describes salesmen of services and products, for example in the Webhosting or data communication area.

Skalability

That means to implement the same software solution of a problem on computers of different sizes (and different manufacturers).

Screen Design

Graphical presentation of the user interface.

Supply Chain Management

cross-company management of the value chain, for example between manufacturers and suppliers.

System integration

It indicates the connection of different systems (hard and/or software of different provenance) of an enterprise.

Tools

Implements in the form of programs ancillary or added software of different kind.

Update

An update is an actualization of an old to a new program version (see also the release).

Upgrade

With a Upgrade is, in contrast to the update, not a complete actualization of a program version, but an expansion of functionality.

WAP

Wireless Application Protocol (WAP) makes it possible to use the Internet via mobile phone.

Website

Summary of content on an Internet site

Web-Store

By Internet accessible virtual department store.

World Wide Web (www)

It represents the complete collection of internet documents which are put down on servers in the whole world.

Workflow

Structured and organized flow of information by an enterprise or a department.